This privacy policy explains how Optimaal Solutions B.V. collects, uses, and protects personal information gathered from users of our online platform. Protecting your privacy is paramount to us, and we are committed to handling your data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information to provide and improve our services to you. The types of information we collect depend on how you interact with our site and services. This may include:

Information you provide to us directly: For example, when you contact us through our site, request information about our services (IT Consulting, Custom Software Development, System Integration, Cloud Migration, Data Analytics, Cybersecurity Solutions, Infrastructure Management), or engage with our content. This might include information necessary to respond to your inquiries or provide requested services.

Information we collect automatically: When you visit our site, we may collect certain information automatically from your device. This information may include your IP address, browser type, operating system, referring URLs, and information about your interaction with our online platform. We collect this data using cookies and similar technologies.

How We Collect Information

We collect information in several ways:

Direct interactions: You provide information when you fill out forms on our site, communicate with us via contact methods available on the service (excluding electronic methods for contact purposes within this policy), or subscribe to newsletters or other communications.

Automated technologies: As you navigate through and interact with our online platform, we may use automated data collection technologies to gather certain information about your equipment, browsing actions, and patterns.

How We Use Information

We use the information we collect for various purposes, based on lawful bases required by law, including:

To provide, operate, and maintain our services: This includes responding to your requests and providing the services you have inquired about or contracted with us for.

To improve, personalize, and expand our services: Understanding how users interact with our site helps us enhance user experience, develop new features, and improve the quality of our offerings.

To communicate with you: We use your information to communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (where you have consented or where otherwise permitted by law).

For security and fraud prevention: We use information as part of our efforts to keep our site and services safe and secure.

To comply with legal obligations: We may process your data when required to do so by law.

Lawful Basis for Processing (GDPR)

We process personal information based on the following lawful bases:

Consent: We may process your information if you have given specific, informed, and unambiguous consent for a particular purpose.

Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Legal obligation: Processing is necessary for compliance with a legal obligation to which Optimaal Solutions B.V. is subject.

Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by Optimaal Solutions B.V. or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our site, you are responsible for keeping this password confidential.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Disclosure of Your Information

We may share your information with third parties under certain circumstances:

With service providers: We may share information with third parties who provide services on our behalf, such as hosting, data analysis, information technology and infrastructure provision, customer service, email delivery, and auditing services. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

For legal reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Optimaal Solutions B.V., prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.

In the event of a business transfer: If Optimaal Solutions B.V. is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Your Data Protection Rights (GDPR)

Under GDPR, you have specific rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical contact details provided below.

Cookies

Our online platform uses cookies and similar tracking technologies to track the activity on our service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by postal mail at:

Optimaal Solutions B.V.
280 Herengracht
Amsterdam, North Holland, 1016 BX
Netherlands